You may call us or go to our website at www.babiesgetaway.com and make your order (making an account isn't necessary, but saves time for future orders). An email will be sent to you to confirm your order.
While you should order your rentals as soon as you have definite plans of travel, a minimum of at least 3-4 days is absolutely necessary for us to deliver our products to you. Please call us to make any sudden changes at the last minute.
You will receive an email confirmation within 5-10 mins. We CONFIRM ALL ORDERS WITHIN 2 HOURS of placing an order. We need to make sure on the selected dates the items are available, not on recall, and the driver workload allows the order given the multiple orders that can be scheduled within a time slot. NO CHARGE will be made on your card until we confirm the order. Delivery fees can be checked on the cart page.
No, you do not. If delivering to a hotel, motel, doorman building the items will be at the front desk or the doorman will hold it. If delivering to a private home you may make a note in the "notes" box to leave in backyard, front door etc. Someone else can also receive the item on your behalf.
Substances that are difficult to remove such as (but not limited to) vomit, gum, candy, stickers, crayons, markers, urine, fecal matter or others will require a $15 charge to clean the items. A $50 charge will be instated to clean an item stained from smoke to remove the odor and sanitize properly.
We are open daily from 9:00 AM - 5:00 PM. Closed on Major Holidays. You can also email us using our contact us form. Please note if you are leaving your apartment, hotel, condo and you have a front desk/doorman please leave all items with them or if you are expecting a delivery please check with them.
You should place your order ASAP. This allows us to save the merchandise for your selected dates. We highly recommend placing your order weeks or months in advance. A cancellation fee of 10% will be applied to your order if you choose to cancel. For example: $100 (total order) 10% cancellation fee. You will receive $90 back to your payment method. If you choose to cancel the order the day before delivery or the day off delivery only store credit will apply.
Orders are non refundable. When you place an order we reserve the items for you on those dates. In the event of a cancellation we will issue store credit. Store credit will never expire and can be used anywhere Babies Getaway services, once the items are in stock. In the event that an item(s) is damaged or not received you will receive a refund back to your original payment method (credit/debit card, paypal, or checking/savings account). If you place an order for numerous items and decide to cancel some items from the order, those items will be eligible for a refund back to the original payment method. When a refund needs to be issued back to the original payment method it can take between 7-10 business days.
Yes absolutely, just put "1 Placeholder St" and the city and state with zip code you think you may be staying. When you have the exact information call us at 844-795-1539 or use our contact us form and we will update the information.
You will not be notified if you choose to have your items substituted. For example If you ordered a car seat, you will receive a similar seat if the one you ordered is not available. If there is a price difference you will be refunded. YOU WILL NEVER PAY EXTRA FOR AN UPGRADED ITEM.
If you opt in for insurance protection, it will cover up to $50 worth of stains, damages etc. This protection does not cover against lost/stolen goods. You will be responsible for the full value of the items.
You are charged per day, NOT ON A 24 HOURS BASIS. For example January 1st to January 3rd is 3 days not 2. This is because items are completely reserved and have to be cleaned, and inspected when received back.
If you left a tip, it will either go to the person who packaged your items or the local delivery driver. For example if it is a local delivery it will go to that driver, if it is a courier delivery such as UPS/Fedex the shipping clerk who packed your order will receive the tip.