Terms and Conditions
This agreement releases Babies Getaway U.S LTD from all liability relating to injuries that may occur from the renting of baby equipment. By signing this agreement, I agree to hold Babies Getaway U.S LTD entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence when renting baby equipment such as but not limited to strollers, cribs, car seats, high chairs, pack and plays and more.
I swear that I am participating voluntarily. I agree to inspect the baby gear that I have rented before using the gear. I understand that a problem is determined when inspecting the gear. I am not to use the gear and call Babies Getaway U.S LTD immediately at 844-795-1539. I agree to not use the baby gear equipment until it is replaced. Additionally, I do not have any conditions that will increase my likelihood of experiencing injuries while engaging in this activity.
By placing an order I forfeit all right to bring a suit against Babies Getaway U.S LTD for any reason. I will also make every effort to obey safety precautions when using baby gear such as but not limited to cribs, car seats, strollers, high chairs, pack and plays and more. I will ask for clarification when needed. Renters are not allowed to donate or sell item/s they ordered that has not been picked up on time. If items are not allowed to stay at the shipping address beyond the pick up date, renters need to inform the company.
** The Term "gear and equipment" is defined as but not limited to cribs, car seats, strollers, high chairs, pack and plays and more**
** The term (more) is refereed to rentals items listed on www.babiesgetaway.com, Babies Getaway U.S LTD Ecommerce site**
TERMS AND CONDITIONS
WHEN YOU RENT FROM Babies Getaway U.S LTD, YOU AGREE TO THE TERMS AND CONDITIONS ON THIS PAGE.
RENTAL FEES, PAYMENTS AND RESERVATIONS
- For clients over the age of 18, the rental terms begin when their rental starts until it ends.
- The customer will be charged immediately. This will allow us to secure the item/s being ordered. If order is cancelled due to the item/s not available we will immediately refund the amount paid by the customer.
- The client will be charged for the rental before the rental begins.
- A valid credit card is needed to secure payment for rentals. We accept American Express, MasterCard, Visa, or Discover.
- Some items require a security deposit, which will be refunded after your rental ends.
- Babies Getaway U.S LTD is not responsible for damages while using our products or defects from the manufacturer.
- Babies Getaway U.S LTD is not liable for fees due to breaking laws or regulations.
- Please note that Baby Equipment Rentals reserves the right to cancel and refund an order if Fraud Filtering software flags an order, low inventory or no inventory and possible non scheduling of airport delivery.
- Cancel 5 days before delivery for a full refund. Anything after 4 days or less will be subject to a 50% cancellation fee and a refund or full store credit. We will exchange any items that do not meet your expectations in terms of workmanship and cleanliness. No questions asked! No Refunds, store credit only when you approve an order to be shipped earlier at no additional cost to you. During the Months of June 1st - September 12, only Store Refunds will be given to safeguard orders. Store credit will never expire.
- Equipment can be added to an order already placed, but may not always be available.
- If not present on the date of delivery, the customer will still be charged the price for the agreed time of rental.
- Choosing to return an item before scheduled return time will not warrant a refund to the customer.
- Specify the address to drop off and pick up the items.
- The Renter is responsible for informing the hotel/property staff that they are expecting a delivery and is responsible and is responsible for checking if there are certain requirements for accepting/pickup up items.
- If your property requires insurance certificates this request must be made to us at a minimum of 7 days prior to delivery. Failure to do so will result in a cancelled and refunded order.
- The renter is responsible for informing the hotel staff that they are expecting a delivery.
- A fee is charged for delivery of the equipment. You will be informed of this when you make your order.
- We are not responsible for tardiness due to inclement weather or automotive accidents/traffic jams.
- For same day orders, we have the right to charge an additional fee.
- An additional charge may be added for delivery after 10 PM. please contact a customer service representative for more information.
- The time frames listed on the order form Does NOT APPLIES to UPS deliveries. UPS only guarantees delivery by the end of the business day.
- We reserve the right to cancel orders we deem to be fraudulent.
- We reserve the right to be able to cancel orders within 72 hours from the allotted delivery time. If we cancel an order after that time period, we will recommend a different rental company in your area.
- If your hotel required additional insurance certificated this MUST BE ASKED OF US A MINIMUM OF 7 DAYS PRIOR. FAILURE TO DO SO WILL RESULT IN A CANCELLED ORDER.
- The window of delivery chosen on the order form is NOT GUARANTEED. Please plan in advance for this or leave a notice if you won't be home after this time telling us where to leave the items. DELIVERIES TO AIRPORTS ARE GUARANTEED. IF WE ARE LATE, WE WILL REFUND THE AIRPORT SURCHARGE.
- Weather, traffic, and other conditions may delay our delivery times and are not guaranteed.
- We reserve the right to charge for late fees, damage to equipment, or stolen equipment.
- Normal delivery days are 2 days or same day delivery. This can also depend on when the customer needs the equipment. Deliveries are either delivered locally or by UPS.
- When renting from Babies Getaway U.S LTD, the customer will receive the instruction manual that was manufactured with the equipment. We are not responsible for failure to follow these instructions or any mistakes written in them.
- When renting from Babies Getaway U.S LTD, the customer agrees to read the instructions for how to properly use their items.
- The manuals must be returned to Babies Getaway U.S LTD in good condition or a fee of $5 will be charged.
- The customer is responsible for making sure the equipment is available to be picked up at the location and time agreed.
- If the equipment is not returned at the agreed time or location, we reserve the right to add a $25 fee in addition to daily rental fees for each extra day the equipment is not returned.
- Babies Getaway U.S LTD must be notified in advance if the equipment is needed longer than the original stated rental in order to avoid additional charges other than extra days' rental fees.
LOSS OR DAMAGE/COLLECTIONS
- The customer will not be charged for normal wear and tear that occurs with recommended use and care.
- The customer is responsible for informing us as soon as possible of damage to the equipment so we can fix the problem. A charge for replacement parts may be applied. It is the customer's responsibility to maintain the condition of packing material such as bags, boxes, and straps.
- It is the customer's responsibility for the care of the equipment while in their possession.
- Full replacement value will be charged to the customer for any equipment that is not returned to Babies Getaway U.S LTD due to theft, damage, or loss.
- Equipment must be returned in good condition or Babies Getaway U.S LTD must be notified of damage if it occurs.
- $15 will be charged to your card if excessive cleaning is needed due to crayons, markers, chewing gum, vomit, urine, feces, stickers, food, or other difficult to remove substances need to be cleaned from the equipment.
- Odor resulting from smoke will result in a fee up to $50 being charged to professionally clean and remove odor from the equipment.
- Insurance can be purchased starting at $8 per week to cover repairs up to $75. This covers removable stains, scratches, and replacing wheels.
- Exclusions may exist for minimum orders and certain delivery zones. We will contact you if for some reason your delivery is outside your zone.
- Failure to return equipment to us within 5 days of pickup date will result in late fees totaling $35/day after the 5th day. We may also charge off the amount owed to a collection agency where it will be reported to the credit bureaus.
I understand and agree that if the rental gear is returned excessively dirty that I will be charged a $35 cleaning fee. Excessive dirty is identified as soiled/stained with vomit, chewing gum, etc.
I understand and agree that if my package is shipped with UPS, FedEx, USPS or any other regional carrier I am to ship the packages back in the same exact box with the included return label affix. I understand that UPS, FedEx, USPS and most couriers do not pick up on weekends, and holidays. My pickup will be scheduled on the next business day if shipped with a major courier. Any deliveries will be made the day before a holiday or before weekend at no additional charge. If a return label is NOT included, the courier will bring it when the item/items are being picked up. I agree to report the box if damaged to Babies Getaway U.S LTD so they can provide me with a new one. I understand that if I use a different box I may be charged extra for shipping charges because of weight dimensions/restrictions with the shipping carrier. I furthermore understand that Babies Getaway U.S LTD will schedule a Pickup on the selected pickup date and time so the items can be picked up if shipped with UPS, FedEx, USPS or any other regional carrier.
I agree to report to Babies Getaway U.S LTD if the car seat rented was involved in an automobile accident while in my possession. I understand that I WILL NEVER BE CHARGED for an accident of this kind. This is to insure the safety of other children.
I understand that delivery/ pickup time frames are not guaranteed. I may however leave items outside for pickup or have Babies Getaway U.S LTD deliver the day before at no additional cost.
I understand that from time to time Baby Equipment Rentals may deliver my items earlier at no additional cost for dispatch purposes. If that does happen we will let you know. For hotels the items will be left at the front desk/concierge. For homes, vacation homes we will make every attempt to contact the property manager or ring the bell before leaving items. If an item is left it will be labeled with your name, and our number.
I agree that if I rent an item that includes a mattress, I will put the mattress back in the plastic when returning the item. If I do not do so my credit card will be charged a $10 fee for the plastic and up to a $25 fee for a dirty mattress.
I agree that if I rent an item that includes a sheet/plastic bag (mattresses), I will give the sheet/plastic bag back. If I do not I will be charged $12 fee each.
I understand that from time to time Babies Getaway U.S LTD may ship items directly from the manufacturer and it may require assembling and disassembling when shipping back to us. CRIBS WILL NEVER HAVE TO BE ASSEMBLED.
I understand and agree that Babies Getaway U.S LTD reserves the right to cancel my order within 24 hours if the item is not in stock on the selected dates. To be sure right away that an item is in stock I can contact Babies Getaway U.S LTD at 844-795-1539.
I understand and agree that if I am not available for DELIVERY of the items and no arrangement was made prior to leaving the items in a designated safe area I will be charged a $20 redelivery fee.
I understand and agree that if I am not available for PICKUP of the items and no arrangement was made prior in leaving the items in a designated safe area FOR PICKUP I will be charged a $20 re-pickup fee.
I understand and agree that if the items I rented are not made available for Babies Getaway U.S LTD to pickup on the designated date and time slot I will be charged a $75 late fee and every day after a $25 fee. I may avoid these fees by emailing or calling (leave VM if not available) Babies Getaway U.S LTD at [email protected] or 844-795-1539.
I understand and agree that I will report any damages to products on DAY 1. Any damages reported after DAY 1 will be the sole responsibility of the customer. I understand that I can email [email protected] or call 844-795-1539 and leave a voicemail if there is no answer.
I understand and agree that my credit card on file will be charged for late fees, pickup fees, and delivery fees as mentioned above if the terms of the agreement are not met.
I understand and agree that if a cell phone number/landline number is given Babies Getaway U.S LTD driver may contact me via phone or text. Standard message rates may apply.
I understand and agree that I have checked or chosen optional insurance, tips etc. when checking out my credit card on file will be charged those applicable fees.
By Placing an order, I release all liability claims against Babies Getaway U.S LTD as described above. I understand and agree that this document is a legal binding agreement between Babies Getaway U.S LTD and myself and may be used as evidence. I understand and agree that by signing below I understand the terms set forth in this contract.