Orders are non refundable. When you place an order we reserve the items for you on those dates. In the event of a cancellation we will issue store credit. Store credit will never expire and can be used anywhere Babies Getaway services, once the items are in stock. In the event that an item(s) is damaged or not received you will receive a refund back to your original payment method (credit/debit card, paypal, or checking/savings account). If you place an order for numerous items and decide to cancel some items from the order, those items will be eligible for a refund back to the original payment method. When a refund needs to be issued back to the original payment method it can take between 7-10 business days.