1. Select dates and times needed for delivery and pickup.
2. Add items to cart.
3. Proceed to checkout.
4. Enter delivery address and alternate pickup address if necessary. You will also have the option to enter any additional notes you would like us to know.
Thats it! You're done. We will deliver the items and pick it back up. We will also setup cribs if you have ordered one. WE CAN DELIVER/PICKUP TO ALL ADDRESSES in the 48 states but airport delivery is restricted to NY, NJ AND CT at this time. Please note WE DO NOT ALLOW PICKUPS FROM OUR WAREHOUSES at this time.
1. Full refund if cancelled within 48 hours of delivery date.
2. After 72 hours a 10% fee will be taken if requesting refund.
3. Full store credit if you choose to cancel before 72 hours or after is also an option.
FREQUENTLY ASKED QUESTIONS (FAQS)
How do I rent the equipment I need?
You may call us or go to our website at www.babiesgetaway.com and make your order (making an account isn't necessary, but saves time for future orders). An email will be sent to you to confirm your order.
How many days notice do you need for when I need the items?
While you should order your rentals as soon as you have definite plans of travel, a minimum of at least 2 days is absolutely necessary for us to deliver our products to you. Please call us to make any sudden changes at the last minute.
What happens once I make an order?
We will email you the details of your order. Make sure you are at the scheduled delivery location when we drop off the items.
What is the minimum purchase amount?
We don't have one! Your purchase can be as small as you need.
How do I secure my order?
We may require a deposit for certain items if you are paying by COD. This amount will be returned by check or cash at the end of your rental.
Does Baby Equipment Rentals Inc. offer price matches?
Call us and we will help you to match the competitor's price. We can even beat our competitor's price!
How can I pay for my rental order?
We accept all major credit cards that includes VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER.
What if I need products delivered to several different locations?
Go to the "notes" section of the order form and tell us which locations you will need the items. We may add a small fee.
With airport delivery, where do I pick up the items being dropped off?
Either outside the terminal, in the parking lot, or at your car rental service.
Will the item look like it does in the picture?
You will get the right item, but it may differ slightly due to changes in the manufacturing. Otherwise, you will get an item with the exact function and quality.
Can my items be dropped off at a hotel?
Sure! Please note this in the "notes" section of the order form. If you forgot to do so, call us as soon as possible to inform us.
I accidentally ordered the wrong thing! How do I change my order?
Give us a call with your order information sent to you in the confirmation email.
Do you accept international cards?
Yes, we do!
There's something I need that isn't on your site. What can I do?
We will do our best to help you. Give us a call.
What are the terms for renting from you?
The terms of agreement are listed on this website. Click the link in the lower left corner of the page.
I would rather pick up the items from you guys directly, rather than have it delivered to me. Can I do that?
No. We would rather give you the convenience of having the items delivered directly to you.
I need my equipment longer than I anticipated! What should I do?
Give us a call so we can confirm that we can extend the rental of your items.
Will I be responsible for replacing lost or stolen items?
Yes, you will need to pay the full value to replace them.
What if I keep the items longer than agreed, but I don't notify you first?
We will charge you late fees in addition to the extra days worth of rental for those items.
What if the items get damaged?
You can purchage damage coverage insurance beforehand. Notify us of any damages so we can see if it is able to be repaired.
What happens if I return your items dirty?
Substances that are difficult to remove such as (but not limited to) vomit, gum, candy, stickers, crayons, markers, urine, fecal matter or others will require a $15 charge to clean the items. A $50 charge will be instated to clean an item stained from smoke to remove the odor and sanitize properly.
Do you sanitize and clean the equipment before you rent it out?
Of course! Sheets and fabrics are removed, and all products arewashed and steam cleaned with organic cleaner. Each item is inspected before rental.
When do you clean the equipment?
We clean our items when they arrive at the warehouse and before they depart.
What are your hours?
You can call us from 8 AM to 8 PM Eastern Standard Time for customer assistance with existing orders. For new orders, we are available 24 hours, 365 days a year. We also have online chat available whenever you need it.
When can I get a refund if I need one?
You will get a refund within 3-5 days.
Babies Getaway services the 48 contiguous states with airport delivery to New York, New Jersey and Connecticut. Free Delivery/ Pickup over $150. $25 delivery/pickup to NY and $35 delivery/pickup to all other states.
Safe cell impact protection is an integrated system of safety components that work together to protect your child beyond the federal safety standards, this includes our impact absorbing base and complete side impact protection plus
Safe cell complete side impact protection plus provides an advanced level of protection: a deep, foam-lined shell absorbs crash forces and shields your child from debris, and an energy-absorbing headrest keeps your child's head and neck secure
Quick-adjust, 10-position harness and 2-position buckle allows you to easily move the harness upward and buckle outward for a comfortable, secure fit as your child grows
Care and Quality
✔ Sanitized ✔ No Recalls ✔ Meets all federal safety requirements